No problem - please do so within 14 days of receipt. Your return must be in original packaging and in the condition you received it. Please note that earrings are non-returnable and non-exchangeable items unless faulty. Gift cards and vouchers are also non-returnable, and sale items cannot be refunded. 

Return shipping fees are the customer's responsibility for domestic and international returns. We always recommend that you return your piece via tracked post to ensure it arrives safely with us, as we can only guarantee that we will receive your returned item if it is registered post. Once your return is received, it is processed within 14 working days & you will receive email confirmation accordingly. Refunds are applied to the original payment method within 5-6 days after approval.Please be aware before purchasing that we cannot refund shipping if you have returned an item to us.  Please get in touch with your bank if delays occur.

Faulty items should be returned within 30 days.

Should you need a receipt, please provide us with the gifter's name (order number if available) or email/phone number to retrieve the purchase. We can then offer you an exchange for another piece - this does not apply to earrings + we kindly ask you to contact us within 14 days of receipt.

We want your O.D.L pieces to shine bright for years. We offer a gold replating service for sterling-silver-based pieces that have lost their lustre over time. Our service starts at just €10 and may vary depending on the piece. To take advantage of this service, drop your beloved O.D.L. pieces off at our Greystones Store, or reach out to us at hello@onedamelane.com

We want to ensure your order arrives safely and securely. Please ensure that the delivery address you provide is both correct and secure.

If your package is lost or stolen, please get in touch with the shipping carrier for more information. Should you require further assistance, please contact us + we will try our best to assist you.

Once your order is shipped with the correct shipment details & securely packaged, the shipping carrier is responsible, as we can no longer accurately track the item.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.