Terms + Returns & Exchanges
RETURNS
Whilst we try and ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. As most of our pieces are individually made by hand there may on rare occasion be an issue with an ordered item being out of stock and delayed for this reason, if you have ordered an item and you have already paid for it, you will receive a full refund.
In the event that you would like to return a piece of jewellery, our returns policy couldn’t be simpler. We offer a 28 day return or exchange policy providing the piece has not been worn, however, this is not applicable to earrings, there is no exchange or return on earrings. You have 28 days from the date you received your order to exchange or return provided you have your receipt. We do not provide refunds for orders without receipts.
Your return will be processed within 14 working days of it being received back to the store. As soon as your return has been processed we will email you to confirm.
We would always recommend that you return your piece via tracked post to ensure it arrives safely with us. If you keep a hold of the tracking number you can also check when it has arrived back in store.
If you received your piece as a gift and don’t have a receipt we are very happy to exchange your piece for something else from our collection if you can provide the name of the person that gifted you the piece, we can then check that it falls within our 28 day policy. If there is anything else we can help you with please get in touch at (01) 2247103 or drop us a line on hello@onedamelane.com
EXCHANGE
We are always sorry to hear that a piece is not right, however with our 28 day exchange policy you can exchange your piece and find the right one. Just contact us on (01) 2247103 or drop us a line on hello@onedamelane.com and our team will take care of your exchange once it arrives in to the store.
Products or Services where applicable
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
REPAIRS
If you experience any issues with a piece of jewellery we offer a repairs service for our pieces in our Dublin shop. If a repair is possible, any repairs will be carried out free of charge your. Our repairs service is also available for pieces which have been damaged for a nominal fee.
If you wish to submit your piece for repair please contact us on (01) 2247103 or drop us a line on hello@onedamelane.com and our team will take care of you.
As all items are individually assessed, please allow 3-4 weeks for a repair to be processed as it has to be returned to the shop before we can assess your piece. Depending on the nature of the repair this may take up to 4 weeks. We do however endeavour to get all repairs fixed and back to our customer in an efficient and timely manner
Gold Plating
We offer a Gold re-plating service for any of those pieces that you just can’t take off and so may have become dull. Gold plating starts at 10€ and varies depending on the piece, if you would like to drop in or return a piece for Gold re-plating just get in touch on (01) 2247103 or drop us a line on hello@onedamelane.com and our team will take care of you.
PAYMENT
We accept all major credit and debit cards. You can also pay via PayPal. We recommend paying via these methods through our website onedamelane.com.
We can also take orders over the phone on (01) 2247103
GIFT CARDS
Gift Cards can be bought and redeemed on our website onedamelane.com