In the event that you would like to return a piece of jewellery, our returns policy couldn’t be simpler. We offer a 28 day return or exchange policy providing the piece has not been worn, however, this is not applicable to earrings, there is no exchange or return on earrings. You have 28 days from the date you received your order to exchange or return provided you have your receipt. We do not provide refunds for orders without receipts.

Your return will be processed within 14 working days of it being received back to the store. As soon as your return has been processed we will email you to confirm.

We would always recommend that you return your piece via tracked post to ensure it arrives safely with us. If you keep a hold of the tracking number you can also check when it has arrived back in store.

If you received your piece as a gift and don’t have a receipt we are very happy to exchange your piece for something else from our collection if you can provide the name of the person that gifted you the piece, we can then check that it falls within our 28 day policy. If there is anything else we can help you with please get in touch at (01) 2247103 or drop us a line on hello@onedamelane.com

Whilst we try and ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. As most of our pieces are individually made by hand there may on rare occasion be an issue with an ordered item being out of stock and delayed for this reason, if you have ordered an item and you have already paid for it, you will receive a full refund.

Please note: Earrings are a non-returnable item for health and safety reasons.

If you experience any issues with a piece of jewellery we offer a repairs service for our pieces. If a repair is possible, any repairs will be carried out free of charge. Our repairs service is also available for pieces which have been damaged for a nominal fee.

If you wish to submit your piece for repair please contact us on (01) 2247103 or drop us a line on hello@onedamelane.com and our team will take care of you.

As all items are individually assessed, please allow 3-4 weeks for a repair to be processed as it has to be returned to the shop before we can assess your piece. Depending on the nature of the repair this may take up to 4 weeks. We do however endeavour to get all repairs fixed and back to our customer in an efficient and timely manner

We offer a Gold re-plating service for any of those pieces that you just can’t take off and so may have become dull. Gold plating starts at 10€ and varies depending on the piece, if you would like to drop in or return a piece for Gold re-plating just get in touch on (01) 2247103 or drop us a line on hello@onedamelane.com and our team will take care of you.

We accept all major credit and debit cards. You can also pay via PayPal. We recommend paying via these methods through our website onedamelane.com.

We can also take orders over the phone on (01) 2247103.

Gift Cards can be bought and redeemed on our website onedamelane.com