Returns, Jewellery Care Guide + FAQ
Your pieces should be the last thing you put on and the first thing you take off.
Our jewellery is crafted with great care + attention - we would love you to treat it with the same. It's not the end of the world if your piece gets wet, as our jewellery is made using sterling silver + stainless steel - but we want you to make the most out of your jewels and keep the shine.
To preserve the quality, it's best practice to:
[1] remove pieces before showering,
[2] keep pieces dry, free from moisture and store them in a cool, dry environment to prevent natural oxidisation
[3] put them on post-application of deodorants, hairsprays, cleansers etc, as these can cause discolouration + corrosion of the metal.
HOW SHOULD I CLEAN MY JEWELLERY?
- Make life easy with our jewellery cleaning kit.
- Sterling Silver jewellery may naturally oxidise, resulting in a greyish hue. To remove this discolouration, gently polish your pieces with our soft cloth and spray.
- 18k Gold-Plated Silver jewellery - use our soft brush and spray, rinse with water and dry. Please avoid using a polishing cloth or metal polish on gold-plated jewellery, as it can strip away the plating.
- 18k Gold-Plated Stainless Steel Jewellery - Does require regular cleaning. Use our soft brush and spray, rinse with water and dry.
- You can polish any of our pieces with our soft, lint-free cloth to restore shine.
WHAT IS STERLING SILVER?
Sterling Silver is a sweet blend of pure silver and a lil' bit of another metal, usually copper, which strengthens it. The .925 stamp on sterling silver items indicates they meet the industry standard of being at least 92.5% silver.
WHAT IS STAINLESS STEEL?
Non-corrosive, tough & durable - perfect for your everyday piece. Naturally fades over time to a beautiful ombre of gold & silver hues.
WHAT IS GOLD FILLED?
Want the *almost* solid gold finish without breaking the bank? Here is your answer - made by fusing a thick layer of gold onto a base metal, Gold-filled is ultra long-lasting and the second best thing to solid gold.
WHAT IS GOLD PLATED?
Gold-plating occurs when a base metal bonds within a bath of solid gold - the thickness of the layer indicates the longevity of your piece & the cost. The plating does wear off over time, as will all plated jewellery.
WHAT IS GOLD VERMEIL?
Beautiful in colour & heavy-plated with 24k - vermeil gives you the best of both worlds. If cared for, it can last 12 months + beyond. Be conscious of bangles + bracelets rubbing off one another, as this can cause fading.
WHAT IS SOLID GOLD?
Solid gold jewellery is the epitome of luxury- it's made from pure gold mixed with other elements to increase strength and prevent tarnishing. It comes in shades and karats, with higher karat pieces containing pure gold. It's pricier than other types of jewellery, but it's timeless and often passed down as a family heirloom.
FRESHWATER PEARLS
Pearls are natural and delicate, so handle them with care. Our pieces are handmade using A.A.A. grade quality pearls and hand-sorted to find the best match. No two pearls are the same at O.D.L.; it adds a lil' bit of fun to your piece. Keep them safe in a box or pouch to avoid scratches when travelling with them.
'I have a jewellery allergy - are your pieces safe?'
You're in good hands. Our jewellery is nickel and lead-free, the most common irritants. Materials like sterling silver, stainless steel, gold vermeil, gold-filled + solid gold are your best friend.
RETURNS, EXCHANGES + WARRANTY
Returns, Exchanges & Warranty
Changed your mind? No problem.
You can return your purchase within 14 days of receiving it, as long as it's:
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In its original packaging, and
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In the same condition as when you received it.
Please note:
Earrings are non-returnable and non-exchangeable due to hygiene reasons (unless faulty).
Gift cards and vouchers are non-refundable.
All sale items including “End of Season Icons” are final and cannot be refunded or exchanged.
How to Return an Item
Return shipping costs are your responsibility (both domestic and international).
We recommend using tracked or registered post to ensure your item arrives safely - untracked returns are not guaranteed.
Please include a completed returns slip with your parcel, as we are unable to process your return without it.
You can download the returns slip here
Please ship items to be returned to:
One Dame Lane Fulfilment,
JAQ Fulfilment Ltd,
Unit 13, Craigstown Ind Est,
Craigstown Road,
Antrim,
BT41 2PT,
United Kingdom
Once we receive your return, please allow up to 14 working days for processing.
Approved refunds will be issued to your original payment method within 5–6 business days.
Original shipping fees are non-refundable.
If your refund is delayed after approval, we recommend contacting your bank or payment provider.
Alternatively, if you are nearby our Greystones or Blackrock stores, please drop in and we’d be happy to help.
For UK returns, please use our Aftercare Portal to initiate your return.
Faulty Items
If you believe your item is faulty, please contact us within 30 days of receiving it.
Reach out to us at hello@onedamelane.com so we can assist with a return or replacement.
Returning a Gift?
We’re happy to help.
Please contact us within 14 days of receiving the gift. To locate the order, we’ll need the gifter’s name, or ideally their order number, email, or phone number.
We can offer an exchange for another item (excluding earrings).
Repairs
Accidents happen - we’re here to help.
If your piece is damaged or has a defect, please email hello@onedamelane.com. We’ll assess it and repair it free of charge if it’s a fault.
For damage due to wear and tear or accidents, a small fee may apply to cover materials and labour.
Repairs typically take 3–4 weeks to process and may take up to 4 weeks to complete.
Lost Earring Policy
We understand how frustrating it can be to lose an earring, and we’ll always do our best to help—but please note that replacements are not always possible.
In most cases, we are unable to provide a single replacement earring. If the design is no longer available or cannot be reproduced, a replacement may not be an option.
Typically, a new pair will need to be purchased if an earring is lost.
On rare occasions and depending on the design, we may be able to offer a single replacement. Pricing and availability will vary.
If you believe your earring is faulty, please do not wear it and contact us immediately.
Any assistance requires proof of original purchase (receipt, order number, or account history).
If you've lost an earring and would like to explore your options, please reach out to our customer service team at hello@onedamelane.com with your order details and a photo of the remaining earring. We’ll let you know if a solution is available.
Pre-Orders & Out-of-Stock Items
We offer pre-orders for most out-of-stock items.
When you purchase a pre-order item, you’ll see an estimated delivery timeframe at checkout, so you’ll know when to expect your order.
Ordering multiple items?
You have two options:
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Part-ship available items now and receive the pre-order item later — a €6.95 shipping fee applies.
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Wait and receive everything together in one shipment — no extra charge.
If you’d like to arrange a part-shipment, just let us know at checkout or contact us after placing your order.
'My piece has faded - what do I do?'
We want your O.D.L pieces to shine bright for years. We offer a gold replating service for sterling-silver-based pieces that have lost their lustre over time free of charge. (We can only replate pieces purchased from O.D.L.) To take advantage of this service, drop your beloved O.D.L. pieces off at our Greystones Store, or reach out to us at hello@onedamelane.com
My package has yet to arrive. What happens next?'
We want to ensure your order arrives safely and securely. Please ensure that the delivery address you provide is both correct and secure.
If your package is lost or stolen, please get in touch with the shipping carrier for more information. Should you require further assistance, please contact us + we will try our best to assist you.
Once your order is shipped with the correct shipment details & securely packaged, the shipping carrier is responsible, as we can no longer accurately track the item.
SHIPPING & COLLECTION
Order Processing
We process and dispatch all orders as promptly as possible. If you require your order by a specific date or need it as a rush order, please let us know when placing your order, and we'll do everything we can to get it to you on time.
We must be provided with a phone number so that you can be contacted by the courier company. If an Eircode is provided, this is the address your order will be delivered to. Please ensure your Eircode is correct when placing your order. We will not be held responsible for orders delivered to the wrong Eircode provided.
In-Store Pick-up
If you're in the Greystones or Blackrock area, we offer free in-store pick-ups for your convenience. Select the "Pick-up" option at checkout, and we'll notify you when your order is ready for collection. Typically, orders are ready for pick up within 24 hours.
Greystones Address:
The Carriage House, Church Road, Greystones, Wicklow A63 VH67
Opening hours:
Monday to Saturday, 10 am - 6 pm
Sunday 12pm – 5pm
Blackrock Address:
Unit 14 Blackrock Village Centre, Rock Hill, Blackrock, Dublin, A94C2N7
Opening hours:
Monday to Saturday, 10 am - 6 pm
Sunday 11am – 5pm
Taxes + Fees
Please note that any taxes or customs fees mandated by your country's legal regulations are the customer's responsibility. If an order is returned to us due to an incorrect delivery address provided by the customer or left unclaimed, the customer will bear the total redelivery cost.
Tracking
Once your order is dispatched, you will receive a confirmation email containing your tracking number. Click the tracking number to access live updates on your parcel's status.