Shipping + Delivery

Shipping

ORDER PROCESSING:

We process and dispatch all orders within 2-3 days, however if you need your order by a certain date or it is a last minute rush order please get in touch to notify us here when placing your order and we will do everything we can to get it to you in time!

SHIPPING RATES:

IRELAND + NORTHERN IRELAND

Service Order Total Shipping Cost Delivery Time

Local Collection - Dublin Only

Free

Ready for pick-up in 24-48 hour

Registered Shipping

Below €100

€5.95

1-3 Business Days

Free Shipping

Over €100

Free

1-3 Business Days

UK + EUROPEAN UNION

Service Order Total Shipping Cost Delivery Time

Registered Shipping

Below €150

€9.95

5-7 Business Days

Registered Shipping

Over €150

Free

5-7 Business Days

INTERNATIONAL:

INCL. USA, CANADA + AUSTRALIA

Service Order Total Shipping Cost Delivery Time

Registered Shipping

Below €150

€9.95

7-10 Business Days

Registered Shipping

Over €150

Free

7-10 Business Days

TRACKING
Once your order is sent you will receive a confirmation email with your tracking number on it. If you click on your tracking number it will bring you directly to the live tracking of your parcel.

Returns + Exchange Policy

RETURNS

Whilst we try and ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. As most of our pieces are individually made by hand there may on rare occasion be an issue with an ordered item being out of stock and delayed for this reason, if you have ordered an item and you have already paid for it, you will receive a full refund.

In the event that you would like to return a piece of jewellery, our returns policy couldn’t be simpler. We offer a 28 day return or exchange policy providing the piece has not been worn, however, this is not applicable to earrings, there is no exchange or return on earrings. You have 28 days from the date you received your order to exchange or return provided you have your receipt. We do not provide refunds for orders without receipts.

Your return will be processed within 14 working days of it being received back to the store. As soon as your return has been processed we will email you to confirm.

We would always recommend that you return your piece via tracked post to ensure it arrives safely with us. If you keep a hold of the tracking number you can also check when it has arrived back in store.

If you received your piece as a gift and don’t have a receipt we are very happy to exchange your piece for something else from our collection if you can provide the name of the person that gifted you the piece, we can then check that it falls within our 28 day policy. If there is anything else we can help you with please get in touch at (01) 2247103 or drop us a line on hello@onedamelane.com

EXCHANGE

We are always sorry to hear that a piece is not right, however with our 28 day exchange policy you can exchange your piece and find the right one. Just contact us on (01) 2247103 or drop us a line on hello@onedamelane.com and our team will take care of your exchange once it arrives in to the store.

CONTACT US

Email: hello@onedamelane.com

Instagram: @onedamelane